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Welcome to Barry County Emergency Services
On-line Training Academy
Our Mission
To enhance the quality of life of every person in Barry County, Missouri, by receiving and process 9-1-1 emergency calls and non-emergency calls and by dispatching Law Enforcement, Fire and Emergency Medical Service units, in a prompt, efficient, courteous and professional manner, to help save lives, protect property and assist the public; making Barry County a safer community in which to live, work and visit.
The responsibly of the Training Department is to enhance the current and future organizational effectiveness of Barry County Emergency Services by increasing employees’ abilities to maximize performance. We are committed to supporting the continued growth and development of the Barry County E9-1-1 Center’s most valuable resource, its people.
The Training Division carries out this mission by:
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Cultivating Barry County Emergency Services employees and enhancing our organizational culture through professional development programs;
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Assisting individuals in developing their interpersonal and managerial skills;
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Improving the quality of work life and job satisfaction for employees;
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Educating employees so they can best utilize the benefits, services, policies, and procedures of the Center.
Our Goals
In our continuing efforts to meet the Center’s internal and external customers' needs, the Training division continually observes and assesses individual, departmental and organizational needs in order to:
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Assist employees in their personal and professional development and advancement
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Conceptualize, design and present training programs intended to motivate, challenge, strengthen and enlighten staff and to align professional skills with organizational needs
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Enhance customer service
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Enhance intra and inter department teamwork
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Enhance workforce/organizational flexibility
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Improve key interpersonal skills including communication, problem solving and conflict resolution skills
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Improve quality of productivity
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Increase employee commitment, encourage favorable attitudes, loyalty and cooperation
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Lower or remove performance deficiencies
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Lower turnover and absenteeism rates
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Meet regulatory and legal requirements
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Promote and support change and assist individual and departments as they adapt to change
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Reduce workplace stress and burn-out
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Support institutional mission and strategy
Our Philosophy and Values
The Training Division is committed to the following values:
Quality Service - If we are to be credible in promoting excellent quality service as an E9-1-1 Center, we must practice what we preach. Therefore, we are committed to Excellence and must strive to provide superior service. We strive to respond to requests for services in a timely, appropriate, and customer-focused manner.
Teamwork - Our Center relies on the cooperative efforts of everyone. We must work together, solving, sharing our successes, and creating new visions.
Recognition of the Individual - Each person is an essential part of the team. We must strive to treat each other with dignity, trust, respect, and equality. We support open communication, involvement, empowerment, and recognition of excellence. Our staff and administrators are Barry County’s "acres of diamonds" and we welcome the opportunity to support their lifelong learning.
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